Frequently asked questions

Two secure methods, chosen at checkout: card payment (Visa, Mastercard, American Express, Apple Pay, Google Pay) with 3-D Secure strong authentication, processed by Stripe — your card details never pass through our servers — and SEPA bank transfer if you prefer to pay from your own bank. Card payment confirms the order immediately; a transfer keeps the item reserved for 5 business days. No cheques, no cash, no cryptocurrency.

This applies to bank transfers only — an order paid by card is confirmed immediately. You have 5 business days from order confirmation. During that window the item is reserved and withdrawn from sale. If the transfer has not arrived by then, the order is automatically cancelled and the item returns to the catalogue. A reminder email is sent on day 3.

No. StudioZik operates by shipping only. Our workshops are not open to the public: they are technical testing and packing facilities, not a shop. Every unit is packed, insured and tracked to your door. This policy admits no exception.

Every listing states two distinct weights: the net weight of the unit and the actual boxed weight, measured on a scale with carton, foam bracing and accessories. That second figure is what shipping is calculated from, so no surcharge is ever claimed after ordering.

For every listing we record the observed European market price (specialist dealers and used marketplaces), then apply a €200 to €300 reduction depending on the category. The reference market price is shown struck through on each product page, so you see exactly what you save.

Every unit is bench-tested by a technician before it goes on sale: power supply, outputs, inputs, encoders, displays, memory, connectors, firmware update. A unit with a single function that does not respond is not listed. All our products therefore carry a functional condition of 10/10.

This is separate from the cosmetic condition, stated individually on each listing (excellent, very good or good, with a score out of 10). The cosmetic condition describes the exterior only — micro-scratches, rack marks, patina on potentiometers — and has no bearing on how the unit performs.

Every unit sold by StudioZik carries a 12-month commercial warranty covering operating faults, in addition to the statutory conformity guarantee and hidden-defect protection provided by applicable law. Consumables (valves, batteries, potentiometers subject to normal wear) and damage from improper use are excluded.