Track my order
Enter your order reference and the email address used at purchase to see where your parcel stands, from order to delivery.
A question about your order?
From order to delivery
Six steps, from secure payment to parcel handover. You always know where your order stands.
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1Immediate
Order validated
The item is withdrawn from sale and reserved in your name. You receive the reference and our bank details.
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2Instant by card
Payment
Card payment with 3-D Secure authentication on the secure Stripe page, or SEPA transfer within 5 business days.
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3Instant or 1–3 days
Payment confirmed
Card payments clear instantly; transfers are matched within 1 to 3 business days. The invoice is issued straight away.
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41 business day
Testing & packing
Function-by-function testing, cleaning, actual weighing and foam bracing on every face.
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5Same day
Handed to the carrier
Parcel insured to the invoiced value. The tracking number is emailed to you.
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62 to 10 business days
Delivery
Delivered to the address given. Check the parcel in front of the carrier and record reservations if needed.
Lead times run in business days. Shipping is calculated from the actual boxed weight shown on each product page.