Complaint

Complaint form

This form is for complaints only: delay, damaged parcel, item not as described, warranty, withdrawal or refund. Every submission receives a case number.

Full name *

Email address *

Telephone (optional)

Order reference (optional)

Reason for the complaint *

Remedy sought

Detailed description *

Describe the facts, the dates and, where possible, the references concerned. 20 characters minimum.

The data submitted is used solely to handle your complaint and is kept for 12 months after the last exchange.

Your remedies

If our reply does not satisfy you within one month, you may refer the matter free of charge to a consumer ombudsman. The European online dispute resolution platform is also available to you.

Dedicated form, acknowledgement within 2 business days, reasoned reply within 15 business days.
+39 350 961 1570
support@studiozik.com
ec.europa.eu/consumers/odr

Legal information

Track my order

Enter your order reference and the email address used at purchase to see where your parcel stands, from order to delivery.

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